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    Construction site
    Implementation & Support

    One account manager. From first setup through every project that follows.

    Jet.Build does not hand clients a login and route them into a support queue. Every account receives a dedicated U.S.-based account manager who learns the operation, supports implementation, trains users, and remains the consistent point of contact as the relationship grows.

    Continuity

    One point of contact across every stage of the relationship.

    1. Step 1
      Account Setup
    2. Step 2
      Data Import
    3. Step 3
      Onboarding
    4. Step 4
      Go-Live
    5. Step 5
      Weekly Training
    6. Step 6
      Ongoing Support
    What your account manager does

    Six stages. One person accountable for all of them.

    Account setup

    Your dedicated account manager configures your workspace, permissions, and workflow structure around how your team actually operates.

    Data import & configuration

    Historical projects, cost data, documents, and reference records are imported and structured inside Jet.Build before your team goes live.

    Internal & external onboarding

    Office, field, leadership, and external stakeholders — subcontractors, consultants, owners — are onboarded together, not left to figure it out on their own.

    Go-live support

    Your account manager stays close during launch, resolves configuration and workflow questions in real time, and helps drive early adoption.

    Weekly training

    Recurring live training sessions keep your team current on platform capabilities, Jenny workflows, and new features. Training is part of the relationship — not sold separately.

    Ongoing workflow & account support

    Your account manager remains your point of contact — for workflow adjustments, adoption pushes, new team members, or account changes as your business grows.

    How the model is different

    A different service model — not a better support tier.

    Typical fragmented model

    • Separate implementation contact
    • Separate data-migration contact
    • Ticket-based support queue
    • Rotating representatives who don't know your account
    • Training sold or scheduled separately
    • Premium-support tiers gate faster help

    Jet.Build

    • One accountable account manager
    • Consistent relationship from setup forward
    • Direct communication — not a shared queue
    • Recurring live training included
    • Support included in the commercial relationship
    • No separate premium-support tier

    Category-level comparison. Every construction platform runs its service model differently — this outlines Jet.Build's approach without claiming specifics about any other vendor.

    FAQ

    Common questions about the service model

    Yes. Account setup, workflow configuration, data import support, and internal and external onboarding are part of the Jet.Build relationship — not a separately priced service.

    The same dedicated U.S.-based account manager who helped launch your account. There is no handoff into a separate support team. If staffing ever changes, the transition is accountable and briefed — not a fresh start.

    Yes. Onboarding and recurring training extend to the external stakeholders working inside Jet.Build with your team — subcontractors, consultants, owners, and partners.

    Yes. Weekly live training sessions keep your team current on the platform, Jenny workflows, and new features. Training is built into the relationship.

    Directly. You message or call your dedicated account manager. There is no ticket number, no shared inbox, and no waiting to be routed to someone who has to review your account first.

    No. Every Jet.Build client receives the same dedicated-account-manager model. There is no premium tier that unlocks faster response, deeper training, or direct access to a real person.

    Already a Jet.Build customer?

    Your dedicated account manager is your primary contact — reach them directly through your platform. For everything else, your full resource library and support portal are one login away.

    Log in to Jet.Build →
    Video Tutorial LibraryStep-by-step walkthroughs for every platform module, built for your team's roles. Always current.
    Support Request PortalSubmit non-urgent requests directly to your account team. Tracked, prioritized, and resolved — not routed to a queue.
    Platform DocumentationFull documentation for every feature, updated with every release.

    Ready to work with a platform that actually supports you?

    30 minutes. No commitment. We'll walk you through your operating model and show you what Jet.Build — and your dedicated account manager — would look like in practice.

    Already evaluating? We'll compare your current setup side by side.